Gilbarco Updates (Canada) - May 2014

Subject: Gilbarco Updates (Canada)

 

Attn: NEE Service Managers and DSS Subcontractors

Please note the following updates from Gilbarco:

HCR v17

• As of May 22, 2014 all new crates/kits and all spare parts replacements are HCR v17
• Extended warranty plan for 2013-2014 expires on May 31^st  (HCR/TCR warranty extended to June 30), Gilbarco will distribute 2014-2015 warranty plan when available
• A second HCR card reader supplier is being qualified. Their offering is still in development and Gilbarco expects to start field trials later this summer
  • Supplier will provide supply chain flexibility as well as a design alternative
  • Once released, Gilbarco will determine which design will be the primary card reader used for new equipment

Software

• Changes are being made to the order entry process for designating the correct software versions to ship with units
  • You participated in the training on changes to WOW to capture the customer specific software version
  • Spare part SPOTs will leave Gilbarco with 50.2.13 so they can be updated to the version on the site
• An Excel document has been attached for your reference
  • First tab reflects the versions that could be currently in the field
  • Second tab reflects the latest version approvals for new equipment
  • This is a living document as Gilbarco gets everyone moved up.  When it stabilizes it will be kept on GOLD
• Constraints – things to remember when servicing a site
  • Site should stay consistent on software versions – if a SPOT is replaced it needs to be loaded with the SW bundle on the rest of the site
  • Kernels can’t be mixed – same as above, don’t mix kernel versions
• 50.4.05 (1.05 kernel) is now the standard bundle installed in the factory
  • Orders for customers that have approved a higher version can be upgraded to that version
  • Please note the version you want loaded on your PO
• Additional available releases
  • 51.4.05 (1.06 kernel)
  • 50.5.03 (1.05 kernel)
  • Fixes for “Init” and “one Moment please” lock-ups
  • 51.5.03 (1.06 kernel)
  • Fixes for “Init” and “one Moment please” lock-ups
  • 61.5.03 (1.06 kernel)

1. Bundle required for PCI 2 system
2. Currently in Alpha trials
3. Target availability is sept 2013

• 50.2.13 can be ordered and installed at GVR for customers that still require it on new equipment
  • Primary users of 50.2.13 are customers using the Bulloch “Independent” application
  • When Bulloch releases v03.05.59 these customers can move up to current production release versions
  • Irving Oil upgrade will be Bulloch v03.05.74
  • Accounts currently using Bulloch Independent version

×          Irving Oil

×          7-Eleven  (Only their own branded)

×          Couche-Tard (Only their MACs brand in Ontario)

×          MacEwen

×          Stinson

×          Petro-T

×          Supersave

×          Supergaz

×          Gales

PCI 2 PIN Pad

• Gilbarco is actively moving customers to the new PCI 2 PIN Pad
• The attached spreadsheet notes who has approved it for new equipment
• When ordering new equipment for these brands use promo code “PCI2KP” to drive the new Pin Pad
  • When a majority of accounts have moved over and the new PIN Pad becomes standard, Gilbarco will create a Promo code for PCI 1 PIN Pads for those that lag behind
• PIN Pad can be used in PCI 1 or PCI 2 applications
  • If you have any other customers who have accepted the new PIN Pad, please let Gilbarco know

PCI 1 to PCI 2 Migration

• Gilbarco has received some direction from Acquirers/card Brands on the migration
• Customers must discuss the situation with their Acquirer (Moneris/GlobalPay/TD Bank/Desjardins) for specific programs
• PCI 2 platform includes the following – HCR v17, PCI 2 PIN Pad, SPOT M3 with SW bundle 61.5.03
• What Gilbarco has been told to date
  • Like-for-like replacements of PCI 1 equipment is acceptable (i.e. PCI1 dispenser knocked off the island)
  • Like-for-like replacement of PCI 1 PIN pads is acceptable for spare parts
  • Customers who are certified with the 1.06 kernel on the PCI 1 platform can migrate to the PCI 2 hardware platform without re-certification
  • Customers seeking new certifications need to use kernel 1.06 (expiry date August 12^th, 2014) or kernel 1.07 available this month
• Gilbarco is currently in Alpha trials with Suncor on the PCI 2 Platform
  • They will be expanding to Beta trials at the end of June
  • Full production release of PCI 2 will be in September
  • Gilbarco will advise which customers can install PCI 2 as we get closer

                GCM 2.0

• The next rev of GCM is in development
• This version will include all the new Card Brand specification updates since the original release
• Gilbarco expects this will be the production version in 1Q2015

FlexPay Connect

• The use of this product is gaining some traction in several accounts to provide TCP/IP protocol over the two-wire network in the ground
• Over the next couple of weeks Gilbarco will be putting together some materials for your use in discussing this option with customers

Thank you,

Nama Namasivayam